Terms of Service

These Terms apply to every Order. Together with the Order and the Acceptable Use Policy, which is incorporated by reference, they form the entire agreement between us and replace any prior discussion.

You confirm that you are acting for a business, that you have authority to bind that business, and that you are not barred from receiving the Data under any applicable law or sanctions regime.

If your purchase order or standard terms conflict with these Terms, these Terms prevail unless we agree otherwise in writing and signed by us.

A non-exclusive, non-transferable licence to use the Data for your own business communications for the Licence Term. You are not buying ownership of the Data and you acquire no right to redistribute it.

The licence covers your organisation only. If an agency, contractor or affiliate needs to use the Data, tell us before you order and we will scope and price it correctly. Retrospective extensions cost more than honest ones.

Your use of the Data is governed by our Acceptable Use Policy, which forms part of these Terms. It sets out permitted and prohibited uses, email and telephone sending standards, security expectations and the consequences of breach.

In summary, and without limiting that policy: you may not resell, sublicence, publish or transfer the Data; you may not use it to build a competing data product; and you may not use it for consumer marketing.

Business contact data decays continuously. People change roles, companies are acquired, domains lapse. No supplier can prevent that, and we do not publish a headline accuracy percentage because we would be inventing a number we have not measured across your specific file.

What we do instead is commit to the following, which are contractual obligations rather than marketing claims:

Replacement or credit under this section is your sole and exclusive remedy for data accuracy issues, except where a delivery is materially different from the Order, in which case the refund right above also applies.

We do not warrant that the Data is complete, error-free, or that any particular record will produce a response. We are accountable for whether a record was valid and current at delivery; we cannot be accountable for whether anybody replies to your email.

Buying data and using data are separate responsibilities. You are the controller of your own outreach.

We provide general guidance on these obligations but we do not provide legal advice, and nothing on this site is legal advice. We do not warrant that your use of the Data will comply with any law that applies to you.

Pricing is quoted per Order because show sizes and licence terms vary too widely for a single posted price to be honest. A quote is valid for 30 days unless it says otherwise.

Prices exclude sales tax, VAT and any other applicable tax, which is added where required.

Invoices are payable within the period stated on the Order, and within 30 days of the invoice date if none is stated. Late amounts carry interest at 1.5% per month or the maximum permitted by law, whichever is lower. We may suspend delivery or access on amounts more than 14 days overdue.

Because Data is delivered as a file that cannot be returned, all sales are final once delivered, subject to the guarantee and refund rights in section 5 and the Refund Policy.

We retain all rights in the Data, our compilation of it, this website and our brand. Nothing in these Terms transfers ownership to you.

You retain all rights in your own data, including anything you upload to us for matching or suppression. We use it only to perform the Order and delete it when no longer needed for that purpose.

Each of us may receive information the other treats as confidential, including pricing, the Data itself and your campaign plans. Neither of us will disclose the other's confidential information except to staff and advisers who need it and are bound by equivalent obligations, or where compelled by law.

These obligations continue for 3 years after the end of the Licence Term, and indefinitely for anything that constitutes a trade secret.

In supplying the Data we act as an independent controller, not as your processor. You become an independent controller of the Data on receipt.

Each of us will comply with applicable data protection law in respect of our own processing. Where a data processing agreement is required for any part of our relationship, we will enter into one on request.

Our Privacy Policy explains what we hold, our lawful basis, and how individuals exercise their rights.

We warrant that we have the right to licence the Data to you, and that we will supply our services with reasonable care and skill.

Except as expressly stated in these Terms, and to the fullest extent permitted by law, the Data and this website are provided “as is” and we disclaim all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

Nothing in these Terms limits either party's liability for fraud or fraudulent misrepresentation, for death or personal injury caused by negligence, or for any other liability that cannot lawfully be limited.

Subject to that, neither party is liable for indirect or consequential loss, loss of profit, loss of revenue, loss of anticipated savings, loss of business opportunity, or loss of goodwill, however arising.

Subject to the paragraphs above, each party's total aggregate liability arising out of or in connection with these Terms is limited to the total amount you paid to us under the relevant Order in the 12 months preceding the event giving rise to the claim.

You accept that this allocation of risk is reflected in the price, and that we would not supply the Data on these prices without it.

You will indemnify us against claims, losses and reasonable costs arising from your use of the Data in breach of these Terms or the Acceptable Use Policy, from your outreach communications, or from your failure to meet your own obligations under applicable data protection or marketing law.

We will indemnify you against third-party claims that the Data as supplied by us infringes that third party's intellectual property rights, provided you tell us promptly, let us control the defence and do not settle without our consent.

These Terms apply from your first Order until all Licence Terms have ended.

Either party may terminate for material breach that is not remedied within 14 days of written notice. We may suspend access immediately where we reasonably believe the Acceptable Use Policy is being breached in a way that risks harm to individuals in the Data.

On termination or expiry, you must stop using the Data and delete it from your systems within 30 days, other than entries retained on a suppression list and copies you must keep by law. Sections on intellectual property, confidentiality, liability, indemnity and governing law survive.

Neither party is liable for failure or delay caused by events beyond its reasonable control, including acts of God, war, civil unrest, epidemic, government action, failure of public infrastructure or large-scale internet outage. The affected party will notify the other and use reasonable efforts to resume.

If a dispute arises, we both agree to try to resolve it in good faith first. Either party may escalate by written notice, and senior representatives will discuss it within 30 days of that notice.

If it is not resolved within 60 days of the escalation notice, either party may bring proceedings.

These Terms and any dispute arising out of them are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules.

The parties submit to the exclusive jurisdiction of the state and federal courts located in New Castle County, Delaware.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

We may update these Terms. Where a change is material we will give at least 14 days notice by email to active customers before it takes effect.

The Terms in force at the date of your Order govern that Order. Continuing to place Orders after a change takes effect means you accept the updated Terms.