Legal
Refund Policy
Data is delivered as a file, so a blanket money-back guarantee is not meaningful once you have it. Here is what we actually do instead, with the timescales attached.
Effective: 2026-08-01
Last updated: 2026-07-19
Entity: B2B Forge Limited
1.See the data before you pay
The best protection is the free sample, and it costs you nothing. Before you order, ask for rows from the specific show and edition you are considering, with fields populated exactly as they are in the full file — including the empty ones.
Check the blanks, not the fills. Field coverage is where lists quietly fall apart: a file can have thousands of rows and still be missing the one field your campaign depends on. Cross-check a handful of company names against the organiser's own published exhibitor directory while you are at it.
We would rather you evaluate the file properly than dispute it later, and a vendor who will only send a generic sample from a different event is telling you something.
2.What we will do, and when
| Situation | Remedy | Claim window |
|---|---|---|
| Hard bounces on delivered records | Replacement records of equivalent value, or a credit — your choice | 7 days from delivery |
| Wrong show, wrong edition, or record count substantially below the Order | Corrected file, or a full refund | 14 days from delivery |
| File unusable on delivery — corrupt, truncated or wrong format | Corrected file, redelivered | 14 days from delivery |
| Order placed but not yet delivered | Full refund on request | Any time before delivery |
| Duplicate records inflating the count above the Order | Credit for the difference | 14 days from delivery |
We acknowledge a claim within one business day and settle a valid one within 14 days.
3.What is not refundable
- Campaign performance. We can be accountable for whether a record was valid and current at delivery. We cannot be accountable for whether anybody replies to your email, and no honest vendor can.
- Records that were accurate at delivery and have since changed. B2B data decays continuously and this is why the claim window is 7 days rather than open-ended.
- Change of mind after delivery of a correct file. This is what the free sample exists to prevent.
- Deliverability problems caused by an unwarmed domain, missing SPF, DKIM or DMARC, or a sending reputation that was already damaged. The Acceptable Use Policy sets out the standards we expect.
- Soft bounces, out-of-office replies and role-based inbox filtering, none of which indicate an invalid record.
4.How to claim
Email [email protected] with your invoice reference and what went wrong. For bounce claims, attach the bounce log from your sending platform — we do not require a particular format and we will not ask you to re-key it into a template.
If we need more information we will ask once, clearly, rather than sending you round a loop.
5.Credits
Where a remedy is a credit, it is applied to your account and may be used against any future Order for 12 months. Credits have no cash value and are not exchangeable for a monetary refund except where this policy or applicable law says otherwise.
6.Statutory rights
This policy applies to business customers and sits alongside the Terms of Service.
Nothing in this policy limits any right you have under mandatory law that cannot be excluded. Where a consumer protection or distance-selling regime applies to you and gives you stronger rights than this policy, those rights apply.
Contact
B2B Forge Limited8 The Green, Ste A, Dover, Delaware 19901, United States[email protected]
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